DIY Mediation

The skills, process and tools to support you in resolving low-level workplace conflict yourself

What is DIY Mediation? A practical conflict resolution toolkit combining four key skills and a simple step by step process, enabling you to resolve workplace conflict using a mediation style approach.  Our video below gives you a brief overview of the key elements of DIY Mediation.

Who is DIY Mediation for? Primarily HR professionals but it is also suitable for line managers or anyone who wants to resolve low level conflict themselves.

What are the benefits? Using DIY Mediation to resolve conflict saves time and money and prevents the damaging costs of conflict.  It is also a way to develop your skills and provide a better service to line managers.

How can I learn DIY Mediation? There are 3 ways:

  • Start today with our online learning series. Click here
  • We run a Masterclass one day training programme.  Click here.
  • Buy the book 'DIY Mediation. The Conflict Resolution Toolkit for HR'.  Click here.

If you would like to find out more about DIY Mediation, one of our free Infobites 'What is DIY Mediation' gives you a thorough insight.  Register here to access the free Infobites.

Want to find out more about DIY Mediation? Watch our 5 minute video:













DIY Mediation Book - Assessment and Additional Tools

It you have read our book 'DIY Mediation. The Conflict Resolution Toolkit for HR' put your DIY Mediation knowledge to the test by taking our online assessment.  To do so, first register on the website, and once logged in return to this page and click here to take the assessment.  Complete it successfully and you can download your personalised DIY Mediation certificate.

You can also buy the Additional Tools and Resources such as downloadable forms and video demonstrations of the AGREE model.  Click here to find out more.

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