BLOGs

“Thank you for taking the time to speak with me today…” This is how I begin my calls with a mediation participant for our initial one to...

“Our brains all work in different ways.” This was how neurodiversity was defined by the presenter on a recent webinar I attended. I...

If asked what one thing I would change to reduce conflict in the workplace I would say that all line managers should be trained in...

It has been a while since I wrote my last blog but I do have a half decent excuse – I’ve been writing a book! ‘Conflict Management Tools....

“So Jack, what do you need in order for the relationship with Gill to improve?” “I need to be able to trust Gill” Jack replied after...

A new blog* caught my attention today as it focuses on one of the great challenges to all of us working in the area of managing workplace...

I recently spotted an old post about mediation on a Facebook group for HR professionals. Someone had been asking for advice on mediating...

It's a situation that could be similar for many in the coming weeks. With the UK Prime Minister recently announcing the plan for a...

This happens rarely but it does happen – I say I won’t mediate the case referred to me. Why would I do this? Surely I want to help the...

Often I’m asked how many of the mediations I do are successful – and I struggle to answer. Why? Because it depends on how you define...

Just google ‘benefits of mediation’ and you’ll find numerous pages and could probably compile a list of 20-30 individual benefits. But...

At a recent networking event I was asked the standard question at this type of event ‘so what do you do?’. Whenever I answer this I...

I’m delighted to say we have just published our new ebook ‘8 Stages of Workplace Conflict – and how best to resolve each stage’. The book...

A four box tool analysing the drivers to mediate. As a workplace mediator I spend a good deal of time discussing potential cases with HR...

You hear often about the pain of being in conflict. But what about the pain of giving up conflict? I recall a discussion I was involved...

For many years those involved in the field of workplace mediation have talked about the great potential of mediation. It is a tried and...

can a formal process make workplace conflict worse? “Jack has given me nothing but stress this past year. His work is poor, he’s lazy and...

Is conflict inevitable? Jackie is reaching the end of her tether. Once again Andy is moaning. “Your communication is rubbish and you’re...

I was recently asked onto BBC Berkshire radio to discuss the latest report published by ACAS on bullying in UK workplaces. It’s a very...

4 key lessons from the CIPD When I first came across workplace mediation some years ago I was shocked and a bit embarrassed at my lack of...