BLOGs

The 3 biggest mistakes people make when mediating without training. Don’t get me wrong, I’m all for people trying to mediate to nip...

“Thank you for taking the time to speak with me today…” This is how I begin my calls with a mediation participant for our initial one to...

“Our brains all work in different ways.” This was how neurodiversity was defined by the presenter on a recent webinar I attended. I...

When starting on the mediation journey one of the first principles you learn is that mediation is a voluntary process. Why is it...

10 years ago ACAS and the CIPD got together to produce a guide on using mediation to resolve workplace issues: ‘MEDIATION: AN APPROACH TO...

As a workplace mediator over the years I've had numerous conversations with HR colleagues about mediation and inevitably there are...

A new blog* caught my attention today as it focuses on one of the great challenges to all of us working in the area of managing workplace...

It's a situation that could be similar for many in the coming weeks. With the UK Prime Minister recently announcing the plan for a...

Exploring what respect in the workplace means. The mediation between Anne and Margaret had been difficult to start with but was now going...

This happens rarely but it does happen – I say I won’t mediate the case referred to me. Why would I do this? Surely I want to help the...

Often I’m asked how many of the mediations I do are successful – and I struggle to answer. Why? Because it depends on how you define...

Just google ‘benefits of mediation’ and you’ll find numerous pages and could probably compile a list of 20-30 individual benefits. But...

The August 2017 edition of the CIPD’s People Management magazine features a powerful article on resolving workplace disputes. It...

can a formal process make workplace conflict worse? “Jack has given me nothing but stress this past year. His work is poor, he’s lazy and...

This is the second in a two blog series answering 10 questions about my book 'DIY Mediation. The Conflict Resolution Toolkit for HR'. Why...

This is the first in a two part blog series answering 10 questions about my book 'DIY Mediation. The Conflict Resolution Toolkit for HR'...

In my last blog I asked ‘workplace mediation – bring someone in or do it yourself?’. What should HR do when faced with this question? ...

I was recently asked onto BBC Berkshire radio to discuss the latest report published by ACAS on bullying in UK workplaces. It’s a very...

conflict conundrum to mediation miracle? In depth case studies on the impact of introducing mediation into an organisation are relatively...

4 key lessons from the CIPD When I first came across workplace mediation some years ago I was shocked and a bit embarrassed at my lack of...